25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
26-04-2019 03:48 PM
26-04-2019 04:11 PM
26-04-2019 04:26 PM
26-04-2019 04:32 PM
well finaly received and presently charging my buds. validated on 17th and status remains validated. arrived just 1/2 hour ago by DHL with no text or email confirming dispatch. now time to enjoy over the weekend.
27-04-2019 12:06 AM
27-04-2019 07:50 AM
It has been over a month, actually 39 days since my claim was validated to be precise, and nothing. On the 28th day and the 31st day I received similar automated emails with the subject "delivery update". This what it read;
"Good afternoon,
We are contacting you regarding your recent claim on our Samsung S10 Pre-Order Galaxy Buds promotion.
Due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds.
We would like to sincerely apologise for the possible delay. Please rest assured that we are working as fast as we can to send out your reward. Whilst we hope to avoid any delay with your shipment, we are aiming for your Galaxy Buds to be shipped out to you within the next 10 days at the very latest.
Once your Galaxy Buds have been dispatched, you will receive a notification via email which will contain the courier tracking details and provide you access to the latest updates on your shipment.
Apologies once again for any inconvenience caused by this possible delay.
Samsung Promotional Support"
27-04-2019 08:09 AM
@dmaxdas They're worth the wait...
27-04-2019 11:11 AM
27-04-2019 11:34 PM
How long after it changed to processed before you got them
28-04-2019 01:47 AM
2-3 days