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Galaxy S10 incoming calls not waking up my screen

Apprentice

Hello all, 

 

I'm quite satisfied with the new S10. However I'm running into a problem where my screen doesn't turn on when someone calls me. The ringtone will play, but the screen remains off. I have to turn on my screen (by pressing a button or double tapping the screen) to see who is calling me and to be able to answer the caller. 

This is actually quite annoying, but as of yet I'm unable to find the option to fix this. 

 

Can anyone help me out with this problem?

 

Regards, 

 

Daan

4 REPLIES 4
Apprentice

Bump for still no solution. 

Explorer

Yes I experience the same issue. Also on WhatsApp.

Apprentice

Still no solution...

Apprentice
same on my friend phone ...
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