20-02-2019 10:59 AM
I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with. I fully expect this won't go live until after the launch at 7pm UK time tonight. However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login. I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.
Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program? Can you also check if you get similar errors when trying to login, or is it just me?
Thanks.
Solved! Go to Solution.
21-02-2019 07:07 AM
Yeah I've been trying since yesterday and called them once and live chat twice I've now decided it's not worth the upgrade deal and I'm going to keep my s9
21-02-2019 07:11 AM
Also, why is this marked 'Solved'?
21-02-2019 07:56 AM
21-02-2019 08:03 AM
I'm also getting the "SUP ID already upgraded." message.
21-02-2019 08:21 AM
21-02-2019 08:22 AM - last edited 21-02-2019 08:23 AM
Where do you find a loan agreement number? Will you only have one if you bought your last phone/contract direct through Samsung?
21-02-2019 08:22 AM
21-02-2019 08:26 AM
I got it from my close brothers email. So there should be a newer email with a different number on it?
21-02-2019 08:32 AM
21-02-2019 08:33 AM
Any luck guys ? Green one has been sold out in s10 and plus. Ridiculous