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existing Samsung Upgrade Program Customer? No free buds for you!!!

(Topic created on: 21-02-2019 05:56 PM)
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James0550
First Poster
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Little disappointed to see that Samsung isn't offering free buds to existing and loyal customer......just the new ones.  Shame on you Samsung 😞

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27 REPLIES 27
Bamby2291
Journeyman
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We need a answer from samsung I have purchased my s10 but if they definitely say we do not get the earbuds  I will cancel my order simple as that if I was getting the phone cheaper than new customers I would not mind but we paying the same amount 

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TracyR
Moderator
Moderator
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Any one on the upgrade programme who meets the eligibility and who pre-orders the S10/S10+ WILL be able to redeem the offer of the Galaxy Buds. 

 

This has come directly from Samsung UK and Ireland HQ - (I've read the email myself).

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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PeterAlekkou
Explorer
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My current view is that the upgrade programme offers zero benefits apart from 0% interest rate, which you can achieve by purchasing the phone with a credit card which had a 0% promotion. This is a calculated decision by Samsung based on cost only. Bad move in my opinion.

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Lembo
Navigator
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I think of it as a lease agreement like a car. You never actually own it unless you keep it. 

I prefer to swap it each year. My own opinion of course  

Back on topic, got a reply to add.Screenshot_20190223-165830_Gmail.jpg

 

 

PeterAlekkou
Explorer
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Your acknowledgement email from Samsung is reassuring. Just to confirm are you an existing Upgrade Programme member upgrading to the S10 or a new customer? 

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TracyR
Moderator
Moderator
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@PeterAlekkou The offer is available for BOTH new and existing customers. 

 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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James0550
First Poster
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Interesting update...and may be related to current 'blank screen' issue with the free buds claims, but the option has now disappeared from the benefits section.

 

Ok, never mind, I'll try clicking on the 'claim your free buds' from the home screen (which is still there) only to receive the message that I am not eligible! Come on Samsung...sort it out now please!

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SjorsK
Maestro
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The system is currently overloaded and due to that it gives a wrong message, I recommend trying again later :smiling-face:
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