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existing Samsung Upgrade Program Customer? No free buds for you!!!

(Topic created on: 22-02-2019 12:53 PM)
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James0550
First Poster
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Little disappointed to see that Samsung isn't offering free buds to existing and loyal customer......just the new ones.  Shame on you Samsung 😞

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27 REPLIES 27
Astrates
Pioneer
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My feeling is they've certainly backed themselves into a corner by including the offer on the "It's time to upgrade" email they sent out.
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Bamby2291
Journeyman
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Like I said we not getting the phone any cheaper than new customers
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Solution
AntS
Moderator
Moderator
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Hi guys.

 

I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.

 

Claims will need to be made via redemption and won't be included in the order.

Bamby2291
Journeyman
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That's good
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Trooper_96
Student
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Can you please post the email and obviously block out any sensitive information. Thanks.

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fbrzp
Student
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@AntS wrote:

Hi guys.

 

I've received official confirmation that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds.

 

Claims will need to be made via redemption and won't be included in the order.


That's great! Can you confirm the eligibility criteria please?

 

And why are the online chat agents saying otherwise?

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AntS
Moderator
Moderator
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Hi @fbrzp.

 

The full promo Terms & Conditions (and eligibility) are here

 

(Promo redemption steps are here.)

 

Unsure why the online chat agents have been saying differently so far - but the communication I received this afternoon was directly from Samsung UK & Ireland HQ. 

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fbrzp
Student
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Thanks @AntS - this is very helpful

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James0550
First Poster
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Thanks AntS for digging the info out - sounds positive indeed.

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PeterAlekkou
Explorer
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A web chat and a telephone call with Samsung agents both confirmed back to me that the Galaxy Buds were not available to existing Upgrade Programme members.  They both categorically said NO. I will not preorder unless they confirm it on their members upgrade lounge or in an email. 

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