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Upgrade program - how is your experience for Samsungs newest iteration?

New Member

Hi all,


I'm curious how well or bad it went for you upgrading from any S9 to any S10 model using Samsungs Upgrade Program.


I live in Germany and my expierence is horrible. Hotline availability is nil with 2h++ waiting time and  lousy 9-6 support with no other support chanel offered. I spent close to 8 hours in their hotline now and still couldn't get mobile insurance nor info when or how to send back my old phone.


Anyone who shares a similar fate? 



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