Travel adapter for S10 5G stopped fast charging

[SuperSaiyan4]

I've tried all the troubleshooting and I've tried different cables and different power sockets. I then tried a travel adapter from an S10 plus and my S10 5G started to fast charge. So it looks like the travel adapter has gone faulty. I tried getting my network provider EE to replace it but they won't and said Samsung will have to do that. Please help!

[BandOfBrothers]

I would suggest visiting a Samsung Experience Store or Samsung Service Centre for support.

They'll be able to help or escalate this for you.

That said in the UK when an item is purchased it's the seller that has to help under the Sales of Goods Act 2015.  Consumer-rights-act.

" Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer.  "

You'd need to check your own countries support acts.

[TracyR]

If you're in the UK, @SuperSaiyan4, drop me a private message with a copy of your proof of purchase, I'll be happy to look into sending out a replacement under your warranty. 

[SuperSaiyan4]

Hi, thank you spoke to Samsung UK and sent them all requested information to get another travel adapter.

[TracyR]

No worries, @SuperSaiyan4, glad you managed to get it sorted.

[SuperSaiyan4]

I got the travel adapter today but its the wrong one!! I got sent a black S10 Plus charger! The 5G phone is a white adapter USB c to usb c not happy!