Thanks guys much appreciated I will call them tomorrow Lisa I assume you haven't recieved a pack yet either?
Tbh I have more chance of winning the Euromillions than getting Samsung support on the other end of a phone
I have the number for MTR. Samsung Support told me to ring them - 0333 207 9676, and no haven't received any pack but was told not to worry as from tomorrow their T&C's say 14 days to return.
Phoned MTR today. Due to the demand for the new phones they have changed the T&C's to 14 days for return of phones and that return bags are being sent out at present. Didn't know you had to pay postage though! Will take photos before I send it off now though.
I got free postage 24 hour tracked special delivery.