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Sending galaxy s9+ back to samsung

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First Poster

Hi hopefully someone can help just received my s10 today I can see a returns label in the box for dpd is this what I use to send my old s9+ back i am part of the upgrade program  

29 REPLIES 29
Apprentice

You will receive a separate pack through the post, mine came this morning.

First Poster
Thank you what does this pack look like I had a return label in the s10+ box but I'm guessing that's not for my old phone?
AntS Moderator
Moderator

Hi @Michaelolah . I can confirm what Balddevil said there. The DPD label is in the event of you needing/wanting to return your S10+ to the e Store.


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First Poster

Thank you both so just wait for the returns labels and package to come through the post? O appreciate the help.

Apprentice
It comes in an envelope, with Samsung on the front, you definitely won’t miss it!
Explorer

last year thy never sent me anything and it meant that i made more payments than i needed to on the old phone. Does samsung publish the adress we can send the phone to?

First Poster

yeah, i still have recived nothing to send back my old phone yet

Apprentice
Any reassurance would be appreciated

I am also in upgrade program
But , so far no returns pack received

my order did include the S10+ but also S9+ (free), I assume this is the only acknowledgment as to the trade in

cheer s
Apprentice

Worry Not 

pack recieved 

Phone sent 

 

 

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