31-12-2019 06:15 AM
After the recent software upgrade my Samsung notes app isn't working.i can get into the app but cannot get into the individual notes. Please help!!
Solved! Go to Solution.
07-01-2020 03:19 AM
Go into the galaxy store and click the 3 lines in the upper left hand corner. Then select updates and update the notes app. That is what fixed it for me.
01-01-2020 04:57 PM - last edited 01-01-2020 04:58 PM
Hey @Elma390! Try restarting the phone and clearing the cache of the Notes app: Settings > Apps > Notes app > Storage > Clear cache. Does it help?
06-01-2020 03:39 AM
I'm having this issue with my Samsung 10+ as well after the recent update. I tried clearing the cache and restarting, but the individual notes still won't open.
06-01-2020 11:42 AM
06-01-2020 05:50 PM
I'm having the same issue as well, I have the S10+ and since the recent update my notes are all blank when I try to open them, and the app crashes if I try to get out.
07-01-2020 02:47 AM
The app crashes when I tap the cog button to try the fix you described.
I have the same issue as the comment below when I open the app, i am able to see the notes i have saved, but when I try to open the individual note, it appears blank and then the app crashes.
07-01-2020 03:19 AM
Go into the galaxy store and click the 3 lines in the upper left hand corner. Then select updates and update the notes app. That is what fixed it for me.
07-01-2020 11:20 AM
That did it! Thank you so much!
07-01-2020 11:21 AM
I tried updating my app yesterday but there wasn't an update available, I went back in this morning and now there is an update and it fixed my problem, so thank you for the help!
06-02-2020 06:28 AM
Have you tried updating the app? This happened to me and I read a lot of posts explaining that the app needs to be updated. The problem is, the app wouldn't give me the chance because it kept freezing, so I updated through the Google Play store. Try that!