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Samsung S10+ Galaxy Buds claim with pre order

New Member

Same it's been like this for a few hours too


Email response I just received  from Samsung 



Good Afternoon,

Thank you for your email.

Apologies for the difficulty you are facing in trying to access the claim form.

This is an issue we are aware of and Samsung technical team are working hard to resolve it as soon as possible.

We appreciate your patience whilst we work to rectify the issue.

If you have any further queries, please do not hesitate to contact us.

Kind Regards,

Ellen @ Samsung Promotional Support Team

First Poster

It was working this morning. I noticed that I had to upload a photo of the receipt. While getting this piece ready the site probable did go offline (Maybe overloaded). Now I also see a blank white page.


I think it will come avaiable soon, I mean we have plenty time for the registration. And it will take weeks for Samsung to sent out the headphones. 

First Poster

No form being loaded when I click on claim button either

First Poster

Am The same. In ireland, no option , benefit.

Hope  they  will  fix  soon. 

First Poster

Same here...getting frustrated 

First Poster

Same here...getting frustrated 


Likewise. Commenting for updates!


I'm experiencing the same issue where the 'benefits' tab does not show up, I'm based in Ireland. 


Same issue with me in the UK.  But now the event doesn't even appear for me and says I'm ineligible!!! Maybe because they're fixing the issue...i hope.

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