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Samsung PLEASE FIX the LED cover case for s10

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New Member

The music controls that appear on the LED cover case have been a problem since the case was released and as yet, there has been no support or customisation options to help fix this.

 

Every time the case is closed the music controls activate and when placed in a pocket, the case will start skipping music or rapidly stopping and starting it. Any time tracks are skipped or paused using the galaxy buds, the case activates which is especially annoying if it's in a pocket.

As someone who listens to audiobooks a lot, this is doubly annoying as it regularly skips forward in the book whenever it's in my pocket.

 

The newest firmware update seems to have exacerbated the problem as now the music controls always remain on even when there is no music playing, requiring a force stop of the app or removing the case and reapplying it. Once a music app is opened however, the problem immediately returns.

 

Please implement a feature where users can turn off music controls or disable them for certain apps.

It's really disappointing spendingAU$100 on a case only to have to remove it when listening to music or audiobooks.

7 REPLIES 7
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New Member

The music control issue has been a pain for about a month now. Despite closing all music apps the controls still appear and cause music to play at very inconvenient times. I'm considering returning the case for a refund because it's clearly defective.

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Observer

This broken 'feature' still exists as at 11 September. I can't believe it's taken so long and Samsung still hasn't solved it. The case is clearly defective. I wish I'd kept my receipt so I could return it.

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First Poster

Same frustrating issue. I play music from an online radio station app, select the station and press play, close the cover and slide phone in pants pocket. Then the music stops as assume i bump the touch control on the LED cover. Have to take phone out of pocket open cover, press play on the app, close cover, wait 10 or so secs for the audio controls to clear from the cover, then slide phone back into pocket. 

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First Poster

When you close your cover, just press the lock button once and problem should be fixed without any issues. Bigger issue is that the touch for the cover has stopped working like some updates ago and now while realising that i needed to update my version for the app, i see that they removed touch option at all, and u cant swith/pause music or turn off alarm from cover screen...

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Apprentice
I'm having quite the opposite issues - when I set YouTube Music to play or use Samsung Music and then close the cover, the "Music Bars" show but the ability to Pause or Skip Either Way no longer appears... prior to a recent app update, they appeared but only the pause "button" worked.. I've spoke to Samsung on the live chat and they have suggested it's a hardware incompatibility issue with the OneUI 2... which doesn't really solve the issue.. BR, Lee
Sent from my SM-G973F
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First Poster
Yes. After one of the most recent updates they basically fixed the issue of people complaining about that the buttons press randomly when they put it in pocket. So now to see the skip song or pause u need to press lock button twice after you close the cover. Personally i prefferd the old way, because to fix the issue of led cover buttons pressing randomly in pocket, you just needed to press the lock key once and it fixed the issue.
Apprentice
I tried this earlier and mine started working again - thanks for the pointer!

I dont recall seeing this I the release notes for the update!

BR

Lee
Sent from my SM-G973F
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