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Samsung Members app issue

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I have a couple of issues with this app. 

It doesn't allow me to reply to agent's question, it only shows option to '' Rate response ''.Screenshot_20190903-175711_Samsung Members.jpg

Here an agent in Croatian asks me to add adititional info on my question.

 

Also, when I read messages this app doesn't register it as red. I have to go back and read them again to get them not to show as new and unread. 

 

And third, I'd like an option like before to see sent unanswered messages of mine. 

Thank you for the help!
On my S10+!
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