i have had my device swapped out by product liason team
This one doesnt seem to be getting anywhere near as hot as the first device.
The new device still gets very warm during normal usage but not to the levels of the first one
Same here my friend, mine only arrived yesterday, its happend three times so far, its almost like it gets stuck thinking about somthing. Do the old on and off reset, all back to ok. Like you have had all version except the S9.
I abuse mine a lot and it never gets hot off the charger. Only a bit when using smart view. It does get very worrysome when using it while charging. Like, for real very very worrysome.
Using S10+ for last 2 days and obsereved that the device is getting very hot with normal use.
I was just browsing facebook and instagram for a min or 2 and phone got super hot.
Whenever I unlock my phone and do any stuffe for a min or two, it gets super hot.
I am very much conserned about my device.
Any way I can replace the device?
I bought my sons each one. They are insanely hot with normal use. I called and they offered a return but not exchange. Are the metal different from the ceramic ? They updated, rebooted, and with use- 1-2 hours of video and or Fortnite they get too hot to handle. Is this the note 7 all over again?
Hello All, I went back to customer services and explained the issues, they sent me a replacement phone. As this only arrived today, i shall let you all know what the results in a couple of days. Many thanks Tony.