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S10 cancel pre order

New Member

Pretty much I accidentally pre ordered the s10 as a guest instead of using my Samsung account. I cancelled the guest order but how long does it take to get my money back? I want to re order it on my Samsung account this time with the same money

4 REPLIES 4
Superuser I
Superuser I

The monies shouldn't have actually been taken @BurntKebab  until the phone is despatched.

 

What usually happens is your bank gates Off the amount awaiting Samsung to collect the funds.

 

Now you've cancelled your bank should release the funds in a few working days.

 

Your own banks customer services can clarify.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

For the past 3 years all my purchases and upgrades, even when I'm logged in seem to go to a guest order.

 

New Member

They charged my account (said financing was through Sprint) but then cancelled my order!   It was a screaming deal that Sprint can't honor so I want the deal but if not, I hope my card gets credited for downpayment.  If not, who do I contact?

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Helping Hand

@s10questions wrote:

They charged my account (said financing was through Sprint) but then cancelled my order!   It was a screaming deal that Sprint can't honor so I want the deal but if not, I hope my card gets credited for downpayment.  If not, who do I contact?


challenge the charge with your bank institution or credit card company. called a chargeback.

First be sure fully cancelled.

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