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S10+ Cannot hear caller on incoming calls

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First Poster

This first started a few months ago but after a soft reset, disappeared.  Whenever an incoming call is answered, I cannot hear the caller but they can hear me.  However, if I make an outgoing call, two-way conversation is normal.  This has just started again recently.  I've tried resetting the network - this is a bit of a pain as all connections for wi-fi and bluetooth etc need to be reset afterwards, as well as a soft reset.  I think the problem started again almost immediately after the upgrade to Android 10 but that could be a complete coincidence.  PLEASE HELP!  Apologies if this has been brought up before.

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Superuser I
Superuser I

Are you able to try your sim card in another phone to see what happens then @BSB1  ?

 

A Samsung Experience Store  / Samsung Service Centre couod help if you can get to one.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

First Poster

I decided to soft reset the phone last night and it worked OK when I tested it so I doubt it will be SIM-related.  This isn't the first time that I have soft-reset the phone though so we'll see how long this lasts.  I decided to update all apps before I did so thinking it might be related to an app that wasn't previously optimised for the Android 10 update.  We'll see.

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