Support

Open search

Region locked so Samsung Pay won't work.

Highlighted
SOLVED
First Poster

So I've purchased my Samsung Galaxy S10+ from Iraq however it was imported from Jordan. I brought it with me to the UK. The Sim is unlocked and I can use a UK sim freely just as I am doing so now. However it keeps telling me that I cannot connect to Samsung Pay. I contacted customer support and they didn't even have an answer. I contacted the customer support in Jordan who weren't very helpful and gave no advice. I'm wondering if I can somehow remove this middle eastern lock on my phone or somehow Samsung Pay would work as I can't use Google Pay either due to the fact it wants me to verify my identity so I have to send of my passport or ID in which I'm not so willing to do.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
First Poster

Yeah that's helpful, oh wait it isn't. I know it's a different issue which is why I said that its not the sim I care about I just want to know about if I can get Samsung Pay somehow working. I've had to research and visit a thousand sites to figure out that you should just go to a Samsung Support Centre instead.

View solution in original post

3 REPLIES 3
Highlighted
Superuser I
Superuser I

Unfortunately a phone that has been imported from one country to the other may have features that just won't work.

 

Region lock is to stop another sim card being used and is lifted by making up to a 10 minute call in the country of origin with a local sim card to a local number.

 

Your issue is different.

 

For example I'm in the UK and when the Note 7 was recalled i was going to buy the Note Fe but quickly became aware Samsung Pay wouldn't work. So I abandoned that idea.

 

People used Google Pay instead.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

Highlighted
First Poster

Yeah that's helpful, oh wait it isn't. I know it's a different issue which is why I said that its not the sim I care about I just want to know about if I can get Samsung Pay somehow working. I've had to research and visit a thousand sites to figure out that you should just go to a Samsung Support Centre instead.

View solution in original post

Highlighted
Superuser I
Superuser I

@2use wrote:

Yeah that's helpful, oh wait it isn't. I know it's a different issue which is why I said that its not the sim I care about I just want to know about if I can get Samsung Pay somehow working. I've had to research and visit a thousand sites to figure out that you should just go to a Samsung Support Centre instead.


So are you advising you've managed to get Samsung Pay working  ?

 

Your accepted solution does not lead to a solution.

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

Top Liked Authors