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Poor Bluetooth connection?


My audio keeps dropping out when listening to music on my S10 via Bluetooth in my car and with my Sony Bluetooth speaker. Does anybody else have a similar issue?

New Member

Yes. this is happening with my car's bluetooth connection. 2017 Q7. Very annoying to try to listen to music with it dropping out every couple of seconds. 

AndrewL Moderator

Hi Guys,

This has been escalated to the developers in Korea by our R&D Team who will keep us updated on any progress. In the meantime please send error reports with log files immediately after the error happens via the Members app:

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

Thanks for following this up. Fingers crossed for a quick fix. My Spotify is currently redundant.
At least you can connect your bluetooth, although one of my cars can see my phone pairing fails every time (2019 reg). The other car is fine.
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