Phone resets all the time when I connect to the wifi. After reset the phone works fine but its aggravating that when I'm getting home or a place with wifi the phone resets.
Anybody with the same problem ?
Also tried all the fixes safe mode, format the cache partion, and still the same.
Hi @Howelld25 and welcome to this forum.
To resolve your problem, try this:
Wipe cache partition on S10/S10+
Try wipe cache partition ,Wipe cache (does not erase mobile data)
Turn off the device.
Hold VOLUME UP + BIXBY + POWER for several seconds, until you see an Android logo,
and let go of everything.
With the help of the volume keys, go to "partition cache" and press OK with the POWER key
With the volume keys, switch to YES, and click OK with the POWER key
Once it's done, switch to REBOOT SYSTEM and click OK with the POWER button
The mobile thus restarts normally.
Also, you can read this if your problem is not solve :
Is your Galaxy S10 5G randomly rebooting lately? You’ve come to the right post. This article provides solutions for this issue. Find out the ways to fix this problem by following the solutions below.
Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
How to fix Galaxy S10 5G keeps randomly rebooting issue
If you find your Galaxy S10 5G keeps randomly rebooting and you have no idea why, you should troubleshoot it. Below are the steps to do to fix this problem.
S10 5G keeps randomly rebooting fix #1: Check for overheating
Electronics and heat don’t mix. If your Galaxy S10 5G keeps randomly rebooting all of a sudden, it’s possible that it’s caused by overheating. Samsung Galaxy devices are designed to shut down automatically when internal temperature reaches a certain level. This is to prevent too much heat causing damage to the system. If you noticed your device getting uncomfortably hot lately before it turns off by itself, it may be overheating. If this is the case, what you want to do is to let the phone cool off for at least 30 minutes. This should be enough to make the system lose heat.
Now, overheating can be a sign of a problem. There can be a number of possible reasons why an electronic device like an S10 may overheat. Sometimes, it can be caused by a software bug but most of the time, it’s due to bad hardware. In some rare cases, malware or bad app may also lead to overheating. Each of these causes require a certain solution. If you think that your S10 is overheating, follow this guide to fix it.
S10 5G keeps randomly rebooting fix #2: Reboot the device
If your phone does not overheat, then your next move is to perform a soft reset. This is a type of restarting your S10 by simulating the effects of a “battery pull” procedure. Your aim is to refresh the system as if the battery has been disconnected. Since it’s borderline impossible to remove the battery from your S10, this is the closest to that old school procedure. This should clear the system and possibly get rid of the bug as well. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your S10 using this method at least once a week to lessen the chances of bugs.
For some Galaxy S10, there may be a slightly different way to arrive at the same method. Here’s how:
S10 5G keeps randomly rebooting fix #3: Clear cache partition
Android depends on a set of temporary files called system cache to load apps quickly. If this cache gets corrupted or outdated, a device may suddenly lag, freeze, crash or show signs of slow performance. At other times, uncommon glitches may occur as well as overall performance of the system may also be affected. To ensure that your S10 has good system cache, we suggest that you clear it once every few months. Here’s how to do it:
S10 5G keeps randomly rebooting fix #4: Install updates
Although not generally known by many Android users, installing updates sometimes also bring needed fixes for known bugs. Make sure that you don’t delay the installation of any system or app updates. By default, your S10 should notify you of any available updates but in case you turn this mechanism off, it’s high time that you manually check for them.
To check for Android or system update:
For carrier-branded Galaxy S10 devices, or those that were provided by your carrier, there may not be an option to manually check for updates. All you have to do is to simply confirm if there’s a notification for an update and allow update installation.
To check for app updates:
S10 5G keeps randomly rebooting fix #6: Observe on Safe Mode
Another possible reason why your device may be overheating is a bad app or malware. If your Galaxy S10 5G keeps randomly rebooting after installing an app, deleting that app from the system may help. If you can’t remember the app, or if you’re not sure, you can try to restart the device to safe mode and see how it goes. Here’s how to do that:
Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If your S10 5G won’t restart on its own on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:
S10 5G keeps randomly rebooting fix #7: Return software to defaults (hard reset)
You may have to wipe the phone and return all its software settings to defaults should nothing change all this time. Factory reset is usually effective in fixing software-related troubles. If the reason for the problem is software in nature, factory reset might bring the device back to its normal functions. Below are the two ways to factory reset your S10:
Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu
This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.
Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons
If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.
S10 5G keeps randomly rebooting fix #7: Get help from Samsung
You should contact Samsung for help if factory reset won’t work. Factory reset can only fix software troubles. If S10 5G still keeps randomly rebooting after wiping your device, you can assume that the cause is something deeper and hardware in nature. A Samsung technician must take a look at the device physically and run tests on it in order to find the cause. Visit your local Samsung store or Service Center for further help.
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The phone does not give you time to do anything on home screen before shutting down again so I cant do soft staff only hard can work, unfortunately wipe partition and safe mode doesnt solve the problem and Factory Reset doesnt wipe the phone data, it still brings you to your familiar home screen you know.