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Online Barclay App issue

First Poster

I try to use online banking barclays app. After a while it keeps glitching and make me out of hmthe app.  Is it problem to phone (galaxy s10 plus) or software itself ! Please specify this issue which I never have to come across in my iphone. 

11 REPLIES 11
Superuser I
Superuser I

You could try going into the app via settings -app- find the banking app- location and then clear its cache then try again.

 

If it's still glitching then there should be a way of contacting the banking apps developers to let them know of this bug for them to resolve @Rai123 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Voyager

I got a text today off Barclays saying that there is an issue with the app and S10 phone's , they are working with Samsung about it 

New Member

Hi I had a galaxy s6 edge and was told the app didn't work on the phone because the software was outdated and Samsung were not going to update it so I purchased the s10 thinking this would resolve the issue but £800 later and I still have the same issues and now £800 wasted on a phone. Thanks Barclays and samsung you've just wasted a load of my money for nothing. Resolve the issues you have and stop wasting peoples time and money!

Observer
same problem and £900 pocket lighter
First Poster

I have the new Samsung Galaxy S10e and I'm experiencing the same issues and problems when using the Barclays mobile app. I received this text message from Barclays today 2nd July 2019. We're sorry you've experienced problems for so long using our apps on your S10 device. A fix is on its way from Samsung, and your provider should make this available to you soon. Keep your eye out for it and make sure you download any software updates that appear. Thanks for your patience. Your Barclays Team

First Poster

Have you been given a date for the update?

First Poster

Good afternoon Clare64

 

I received this secure message from Barclays Customer Support team on
Friday 2nd August 2019

 

Hi Ray
I have received your message about Barclays app keeps crashing . I
appreciate you writing to us using secure messaging.

 

Sorry for the inconvenience. Thank you so much for your feedback our team
is working on it and will update you regarding all the updates. For more
details you can call our online banking team and they will help you with it.
Contact number: 03456002323

 

I hope you find this information useful. For further assistance, please
contact us on Live chat/Email/BMB app/online banking.

Hope you have a pleasant day, Jane.

Kind regards,

Vivek Sajnani

Customer Support Manager

Highlighted
New Member

Got my Note 10+ on day of release. All ok with Barclays conactless payment til last Sunday. My phone does weekly power cycle. Came on Monday morning, app suddenly not working for contactless. Called Barclays (twice) re-installed app, not working. And now when I log into Barlcays app it says they're working on it being available for my handset and will update me. It can't be my handset; worked just fine last week and since I got it! Barlcays said it was many users, I can't find another one. Barclays have 'fessed up and said it is them - persoanlly, I don't care I just want to be able to pay using my phone. I don't get why we can't just use Google Pay or Samsung Pay, or the Barclays app just work. And I can't believe that Samsung users are secondary to iOS in 2019?!

First Poster
Do you have a Barclaycard? I have S10E and the barclays app doesnt work but the Barclaycard app does and as it shows all products it is a good workaround. Good luck
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