It's been 6 weeks since the moisture detected appeared out of nowhere (not really, I was at a cold and humid place for 2 days with a 360 ip68 case just in case), the phone never touched the water or been submerged and it's been more than a month now. At this point I completely gave up with all the "solutions" I read online (including this forum). Please samsung help me, I use my phone daily to work and I can't take it to the closest center because its actually very, very far (and I also don't trust the techs in my country)... I can't charge it turned off either (same error), hard reset and factory reset didn't work, cleaning it with everything in the world didn't work... Please disable the message, i know the usb port is NOT wet... I can't use DEX, transfer files or fast charge my phone. I'm stuck with wireless charging, which is not thaaaaaat slow, but I would love to use the USB port again. A software update with a fix would be awesome!
I did everything.... nothing helped.
So I gave samsung a call (from chile btw, which is where I live), they told me to go to the nearest support center, but since I can't do that I talked via phone with a support center and this is the conversation:
"We checked out system, and as your device is international, we can't give you support." I said "But my phone is still a Samsung original phone, does that mean I will have to pay to get support?", "unfortunally, as it is an international device, it is not compatible with out replacement parts from samsung, so we cannot give you support"....
I paid a looooot of bucks for this s**t, which btw is "WATER RESISTANT", and now, even tho i'm willing to pay for the repair, you are telling me you can't repair my device?????? Is this a f*****g joke???
The only service centers on my region will not receive my phone for repair for 2 reasons:
1.- The don't have the replacement parts for my phone to do the repair
2.- My phone is an international version (?)
So I'm stuck with a phone that cannot charge using the usb port, I can't use dex or transfer files, I can't sell it for a decent price because of this issue, Samsung doesn't do anything, I hate that water drop notification, which can't be disabled for more than 2 hours, so there is nothing else to do than take to an unofficial service center and hope for the best. Thanks for nothing samsung :@@@@@@@