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Issue with claiming galaxy buds

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Apprentice

Hi,

 

I tried to claim the free galaxy buds using:

https://20191.samsungpromotions.claims/gb/en/claims/galaxybuds/product

 

At the end, I did not receive any confirmation email and when I try to again it tells me my Emei is already registred.

 

Can you please confirm the claim is alright?

I can provide my personnal informations here if needed.

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

I didn't receive any notifications regarding my claim until yesterday and I filled the claim in on Friday night. Noticed a lot of people didn't get confirmation immediately. 

4 REPLIES 4
First Poster

I didn't receive any notifications regarding my claim until yesterday and I filled the claim in on Friday night. Noticed a lot of people didn't get confirmation immediately. 

First Poster

I didn't receive any notifications regarding my claim until yesterday and I filled the claim in on Friday night. Noticed a lot of people didn't get confirmation immediately. 

Apprentice

OK thank you, I will wait then,

I think it is the first time it is not instant, I am not sure why.

AndrewL Moderator
Moderator
Hi guys. It may take up to 7 days for your claim to be reviewed by the promotions team and for your confirmation to be sent to you. They are working hard to get these out as soon as they can.
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