Unsure why you've been told this. We can confirm that both new and existing Upgrade Programme customers that meet the eligibility criteria will be able to claim for the free Galaxy Earbuds! You can read more about the promotion just here.
Welcome to the Community! :smileyhappy:
i preordered a Galaxs10 from the samsung store and with the preorder receipt i went to the Earbuds promotion form and filled it... but i haven't received any confirmation email about it...
When trying to find if the promotion has been activated with the preorder number nothing shows up...
what about you guys?
I have just gone into the members app and can't seem to locate where you claim the buds - anyone had any success with this? Or is it because it is still early in the day?