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How do you claim the galaxy ear buds with the pre order of s10

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Explorer

I'm getting the postcode error too!! I'm in the UK. I've tried all different postcodes and non work. If you fill the address in manually you then recieve this - "

Sorry, something went wrong

An has error occurred while processing your request. Please try again in a few moments"

 

DId Samsung not expect us all to claim on the same day we received our phones!?

Explorer

Yes I have the postcode issue too.  At least the site seems to be loading a bit faster than it was before. 

Apprentice

It feels like that they're not ready at all.

Observer

I got the same thing. Trying it on the s10+ and now iPad. Both different formats in terms of the claim. But both getting stuck on the address. Specifically the postcode. 

 

Spent over a hour now :(

Observer

Same here! 

Apprentice

Yeah getting exactly the same thing and also in UK

First Poster

Hi just a question, are you claiming via the Samsung members app on your s10 or another Samsung?

Observer
Hi, I'm doing it via the Samsung Members app.
Explorer

Screenshot_20190308-232057_Messages.jpg

 

 

Huzzah! Got there in the end. Keep trying guys. 

Explorer

I've just been on the chat with Samsung. Not a great response -

 

 

  • Trying to claim my free ear buds but your website will not accept any postcode I enter! It just says \"The postcode you have entered is invalid\"

    23:17

  • Welcome to Samsung Support. Please allow me a moment to read through your enquiry.

    23:17

  • Hi, Alan. My name is Juaniza from Samsung Chat Support. I hope you are doing well. Let me check why you can't complete the claim for your earbuds.

    23:20

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    23:20

  • Hi. Ok but I've just been looking online and it seems this is a problem for many others too.

    23:21

  • Thank you for waiting, Alan Thank you for that. I have consulted this with our Sales Team that our system is currently updating that is why as of this moment, the claim is not working. What we can advised is to get in touch to our Promotions Team at (UK) 0345 216 0144 / (Ireland) 01 653 3907 or you can send an email through galaxybuds@samsungpromotions.claims and rest assured, they would be able to check this for you and they are open from Monday to Friday, 8am to 5pm.

    23:21

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    23:21

  • Also, you can try to submit the claim after 24 to 48 hours as we are also working on this matter.

    23:21

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    23:21

  • Ok but if this is a know problem why haven't you shut down the site? You are letting people spend alot of time filling in several pages on the site only to be stuck at the delivery address page?!

    23:22

  • Could you ask the web developers to put a notice on the site so people are aware that it's not working?! I've spend about 2 hours trying to get this to work both on my phone and laptop.

    23:23

  • The reason why there are issues on claiming the Galaxy buds because of the multiple customers are submitting the claims that is why there would be a glitches on our website.

    23:23

  • That does not make sense as only the postcode entry is not working. The rest of the site is up and running now.

    23:24

  • We rest assured, our team are hardly working on it. I will ensure that your comments are passed to the relevant team within Samsung so we can address any areas for improvement. I hope that you'll have a better Samsung experience next time.

    23:25

  • Do you have other concern aside from this one?

    23:25

  • Take a look on one of your own forums here for people with the same issue... https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10/How-do-you-claim-the-galaxy-ear-buds-with-th...

    23:25

  • Please be sure to let the developers know about the postcode entry issue as this is what most people are facing now the site is back online.