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How do you claim the galaxy ear buds with the pre order of s10

Troubleshooter

@B83 wrote:

They only had 132,000 of these free Galaxy buds to give out and I heard if they ran out Samsung would give you the value of the Galaxy buds on credit so you can buy what you want from them. Luckily I was able to grab a pair and surprisingly they will be here in 2 days. A lot earlier than the expected week of April 1st which is what they stated. Good luck everybody..



So you’ve received confirmation from the courier that they have your buds, and you also have a tracking number.

 

Observer

Just checked mine claim this morning and its changed to 'Processed'. Hopefully this means they'll be delivered soon!

Apprentice

Yes I did receive a tracking number and here is a screenshot of the email I received. Screenshot_20190326-073303_Gmail.jpgHere is the email that I received.

 

Apprentice

Thats a US email, so has no bearing on the EU or UK markets... 


Also the UK are using DX and not FedEx

Explorer

I upgraded from s7 through vodafone so shouldn't be an issue as long as you preordered.

First Poster

So Samsung will try there best to wiggle there way out of approving your claim.

Phoned up today to be told due to me recieving a discount by a family member in my local 02 store (it was a discount on my tarrif by 02), that am now not eligible to recieve the free gift.

Absoloute Joke!!

One of the reasons for going for the s10 was the free buds.

Is there anything i can do or is it out of my hands now?

Apprentice
That's why I said in a previous post that I didn't know if it was different overseas. Of course I assumed that FedEx didn't operate over your way. I was just showing where I am with the status of my Galaxy Buds.
First Poster

You have to get Validated status

First Poster

Sorry to hear that such pain in the ass is that claiming game

Highlighted
First Poster

So quick update

 

Czech samsung bonus team stated: I have not registered in bonus program together with preorder (I should have done it together with preorder and cannot do it now), so I cant get my buds with the promo.

 

UK, Austia, France, USA do not require pre registration with pre order (you simply submit your bill and other details and that's it), but apperently CZ are special...

 

I've decided to return the phone and never buy Samsung products again... never say never but that's not how you should treat your customers.

 

 

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