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Headphones jack not working

New Member

I just bought a new Samsung s10+ and the headphones Jack are not working with different headphones.

2 REPLIES 2
Explorer

Silly questions (but always helpful to understand)

- Do the headphones work on another device?

- Is it the pair that came in the box that you're having a problem with?

 

There is a test on Samsung Members that checks the ports in the 'Phone Care' tab.

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Superuser II
Superuser II

How many headphones did you check? If it is a general problem, call service.

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