25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
03-05-2019 10:30 AM
@Nophone wrote:I will be doing likewise.
You can still there is a new promotion for the buds if you got the s10 512gb/1tb or s10 plus 512gb/1tb offer ends 30-06-19
03-05-2019 10:50 AM
I emailed Samsung promotions, they gave me their automated reply. I replied to that email asking for something with more details, I quoted an email they sent me saying that Samsung would send the bids within 10 days at the latest..... I got the same automated email.
Not a happy bunny at the moment.
Huawei haven't had this problem with their free sonos speaker offer!!
03-05-2019 01:10 PM
I applied and was rejected. I have raised it with Samsung and the Advertising Watchdog.
03-05-2019 01:32 PM
03-05-2019 02:11 PM
Recieved mine by DX at midday today (Kent). My claim was validated on 23/03, is still showing as 'validated' on the tracking page. DX sent their text and email at 5:30 this morning, so very lucky to be home today. I had emailed customer care to get an update and received a reply yesterday to say they're still 'validated' so not yet sent to the courier and no idea when they may ship!?
Hope you don't have to wait too much longer!
03-05-2019 02:13 PM
Received mine by DX at midday today (Kent). My claim was validated on 23/03, is still showing as 'validated' on the tracking page. DX sent their text and email at 5:30 this morning, so very lucky to be home today. I had emailed customer care to get an update and received a reply yesterday to say they're still 'validated' so not yet sent to the courier and no idea when they may ship!?
Hope you don't have to wait too much longer!
03-05-2019 03:47 PM
Dx didn't approach my door (checked CCTV) but claimed to have attempted delivery and left a card. Neither one of those things happened.
I was also validated on 23rd and my tracker still says validated.
03-05-2019 04:01 PM
@Misssencho wrote:Dx didn't approach my door (checked CCTV) but claimed to have attempted delivery and left a card. Neither one of those things happened.
I was also validated on 23rd and my tracker still says validated.
Same. On my third 'scheduled delivery' today, luckily I finished work last week. The DX customer service were fantastic I have to say, she went as far as suggesting I visit the DX depot between 5am and 9am since I haven't been in to collect the parcel. 5* for service there and a 5* for the bulls##t.
03-05-2019 06:10 PM
03-05-2019 09:51 PM - last edited 03-05-2019 09:53 PM
Sounds about right. They said they'll try again tomorrow and will call when they arrive. Fingers crossed.
@MIKEY280 wrote:
Same. On my third 'scheduled delivery' today, luckily I finished work last week. The DX customer service were fantastic I have to say, she went as far as suggesting I visit the DX depot between 5am and 9am since I haven't been in to collect the parcel. 5* for service there and a 5* for the bulls##t.