25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
29-04-2019 02:16 PM
Just received a different email from them saying they will be dispatching in the few days. So basically still non the wiser
29-04-2019 02:31 PM
my ref number for DX dont even exist so i cant track mine at all
Ive been waiting now since march 8th when i got my s10+ starting to think im not getting them
They shouldnt do these offers unless they have the items
29-04-2019 02:34 PM
29-04-2019 02:43 PM
I've seen mine has changed from Validated to Processed, on day 49 from claim being validated, anyone been sat on Processed for more than a week ?
I fly to Canada perminantly in 11 days they better send them out soon.
29-04-2019 02:46 PM
@Angelbabe1uk so long as your claim was validated you will get them soon im sure. You have certainly not been waiting 62 days and counting though because 8th March was when the pre-order of phones were deliverede then you would put in your claim so I reckon with all the rush, a couple of days to get the site to work, so 10th March to 9th of april is a month - 30 days ish. and another 15 to 20 days.
I kiknow you say you been waiting as was I. please be assured they will be worth the wait but you WILL get them.
29-04-2019 02:50 PM - last edited 29-04-2019 02:59 PM by CarlH ) in
@Angelbabe1uk send an email to Urgent@thedx.co.uk and give them the tracking number you have been provided.
The respose I got was as follows:
Good afternoon,
Thank you for your email.
We are able to confirm that a delivery has been arranged for Wednesday 10th April
This delivery will take place anytime between 8:00 and 18:00 hours.
Kind Regards
*************** Contact Centre Advisor |
|
DX Address: DX 500000, Northampton 30 Postal Address: PO Box 390, Northampton, NN3 6YG |
29-04-2019 02:51 PM
@MIKEY280 My claim status still says PROCESSED yet I got them on the 10th April 2019 @ 4:45pm
29-04-2019 02:51 PM
29-04-2019 02:53 PM - last edited 29-04-2019 03:00 PM by CarlH ) in
@MIKEY280 send an email to Urgent@thedx.co.uk and push them, they will tell you when they will be delivered. My respose was:
Good afternoon,
Thank you for your email.
We are able to confirm that a delivery has been arranged for Wednesday 10th April
This delivery will take place anytime between 8:00 and 18:00 hours.
Kind Regards
**************
Contact Centre Advisor |
|
DX Address: DX 500000, Northampton 30 Postal Address: PO Box 390, Northampton, NN3 6YG |
29-04-2019 02:54 PM
@SabH So long as you have a tracking number from SAMSUNG PROMOTIONS then DX will be able to assist you