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Has anyone received their buds yet? (UK)?

(Topic created on: 10-04-2019 11:26 AM)
2197 Views
ColonelPanicky
Explorer
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Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

1,345 REPLIES 1,345
Garymguk
Pioneer
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@Bojack_Horseman wrote:

I had an automated email this morning 10/04 from DX delivery saying it will be with me on 09/04, that was yesterday. No card, no email or anything. Hoping they will be with me this morning/afternoon.


When were you processed? 

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andy19461
Apprentice
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Mine validated on the 14th March, updated to processed yesterday, email and text from DX this morning saying out for delivery, and delivered at 10.30 :smiling-face:

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Garymguk
Pioneer
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@andy19461 wrote:

Mine validated on the 14th March, updated to processed yesterday, email and text from DX this morning saying out for delivery, and delivered at 10.30 :smiling-face:


Maybe there is hope, 14th validated, processed today  maybe delivered by tomorrow but nothing yet from DX

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Bojack_Horseman
Student
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Claim was processed on 04/04

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gmatallo
First Poster
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I've got a new email

 

"

Good Morning.

Thank you for your email

Please accept our apology for this, as the products should have been dispatched by now.

This has been raise to investigate with out fullfillment team to find out why this has not been the case.

We will contact you as soon as we have received an update."

 

30 days already gone 

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Garymguk
Pioneer
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@gmatallo wrote:

I've got a new email

 

"

Good Morning.

Thank you for your email

Please accept our apology for this, as the products should have been dispatched by now.

This has been raise to investigate with out fullfillment team to find out why this has not been the case.

We will contact you as soon as we have received an update."

 

30 days already gone 


That is good support, you might get an answer in30 days if you are lucky 

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Bojack_Horseman
Student
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#NoBudsForBojack

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Bojack_Horseman
Student
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So the below email was received this morning at about 6.30 saying they were supposed to be with me yesterday. Anyone had the same issue?

 

DX.JPG

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Fudgy31
Pathfinder
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@Bojack_Horseman Mine says this:

 

Delivery Status

Your item tracking number is: **********

Your item has been received by DX and will be scheduled for delivery on the date below (Now out on road)

Date: 10-04-2019

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Bojack_Horseman
Student
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@Fudgy31 So im assuming (Now out on the road) actually means that it is out for delivery?

 

Considering mine were supposed to be here yesterday but I got the tacker email/text this morning.

 

Not a very good start from DX, ive never even heard or seen this company.

 

I'll be keeping my fingers crossed for delivery today and keep you and the community updated.

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