Support

Open search

Has anyone received their buds yet? (UK)?

Explorer

@Bojack_Horseman wrote:

I had an automated email this morning 10/04 from DX delivery saying it will be with me on 09/04, that was yesterday. No card, no email or anything. Hoping they will be with me this morning/afternoon.


When were you processed? 

Highlighted
Apprentice

Mine validated on the 14th March, updated to processed yesterday, email and text from DX this morning saying out for delivery, and delivered at 10.30 

Explorer

@andy19461 wrote:

Mine validated on the 14th March, updated to processed yesterday, email and text from DX this morning saying out for delivery, and delivered at 10.30 


Maybe there is hope, 14th validated, processed today  maybe delivered by tomorrow but nothing yet from DX

First Poster

Claim was processed on 04/04

First Poster

I've got a new email

 

"

Good Morning.

Thank you for your email

Please accept our apology for this, as the products should have been dispatched by now.

This has been raise to investigate with out fullfillment team to find out why this has not been the case.

We will contact you as soon as we have received an update."

 

30 days already gone 

Explorer

@gmatallo wrote:

I've got a new email

 

"

Good Morning.

Thank you for your email

Please accept our apology for this, as the products should have been dispatched by now.

This has been raise to investigate with out fullfillment team to find out why this has not been the case.

We will contact you as soon as we have received an update."

 

30 days already gone 


That is good support, you might get an answer in30 days if you are lucky 

First Poster

#NoBudsForBojack

First Poster

So the below email was received this morning at about 6.30 saying they were supposed to be with me yesterday. Anyone had the same issue?

 

DX.JPG

Pathfinder

@Bojack_Horseman Mine says this:

 

Delivery Status

Your item tracking number is: **********

Your item has been received by DX and will be scheduled for delivery on the date below (Now out on road)

Date: 10-04-2019

First Poster

@Fudgy31 So im assuming (Now out on the road) actually means that it is out for delivery?

 

Considering mine were supposed to be here yesterday but I got the tacker email/text this morning.

 

Not a very good start from DX, ive never even heard or seen this company.

 

I'll be keeping my fingers crossed for delivery today and keep you and the community updated.

Top Liked Authors