25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
08-04-2019 09:30 AM - last edited 08-04-2019 09:34 AM
08-04-2019 09:50 AM
I went to processed on Wednesday but still haven't received any email or text
08-04-2019 10:09 AM
@bazzz wrote:Just a quick reminder to anyone still waiting on the Buds.
I was Validated on the 10th of March. My status has remained the same since that day, however my Buds arrived on
Thursday the 4th of April.
My status still remains as Validated and I never received further email notifications...ie No shipping number, no delivery notification. So I'm confident enough to say that most people should get their orders in the coming days.
I purchased my S10 + from Vodafone Ireland, sim free. Just in case anyone is wondering.
nice to hear. i bought mine from samsung ireland outright. validated on the 17th. would have hoped that thew might have given direct customers priority but no such luck. still waiting.
08-04-2019 10:19 AM
This changed Friday/Saturday just gone
08-04-2019 10:31 AM
@Fudgy31 wrote:This changed Friday/Saturday just gone
\O/
08-04-2019 10:36 AM
In can go other the date you can get them past the 30 days
08-04-2019 10:56 AM
@Lobice wrote:Already been in contact with Samsung... Usual "template" reply...
Thank you for your email.
Your claim was validated on 12/03/2019 and your reward will be posted within 30 days from this date.
Please be assured that your reward is currently being processed and prepared for dispatch at our fulfilment centre.
Once dispatched, you will receive an update and tracking information from the courier.
Received them just now. DHL Express. No email/SMS to inform dispatch...
08-04-2019 11:11 AM
OH PLEASE TELL ME ITS NOT DHL DELIVERING
My experience with them? they dont know s 6ft sign when they see one and try delivering elsewhere
08-04-2019 11:16 AM
Mine were DX. Where you live (Roughly) @Lobice ? I know they use local/Alternative Couriers in Scotland and a few other places, So maybe it just depends on DX's UK Coverage?
08-04-2019 11:34 AM
@KillYourIdols wrote:Mine were DX. Where you live (Roughly) @Lobice ? I know they use local/Alternative Couriers in Scotland and a few other places, So maybe it just depends on DX's UK Coverage?
Dublin Ireland