25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
05-04-2019 03:53 PM - last edited 05-04-2019 05:27 PM by AndrewL ) in
Good Afternoon
Thank you for your e-mail,
Unfortunately our system currently shows that we do not hold any outstanding deliveries for you. Until the item has been received by our courier team we are unable to confirm when you can expect a delivery on this. If you require any further updates please contact the issuer who may be able to advise as to when this is due for despatch to you. Please note that until the item has been received we are unable to confirm any alternative delivery options.
Kind Regards
Tia ****** Contact Centre Advisor |
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DX Address: DX 500000, Northampton 30 Postal Address: PO Box 390, Northampton, NN3 6YG |
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05-04-2019 04:03 PM
Got mine on Tuesday . Got an email from DX Delivery saying next day but took them over a week to deliver.. horrendous company
05-04-2019 04:33 PM
@Cloin1 wrote:Got mine on Tuesday . Got an email from DX Delivery saying next day but took them over a week to deliver.. horrendous company
Thats worrying.
I got a text yesterday to say they're coming today. Then I got one an hour ago saying they're deliverying tomorrow (Saturday).
The daft thing is, the depot is next door to my office.
05-04-2019 04:37 PM
05-04-2019 04:44 PM
Cheeky bid put in for these. i'll win them too
https://www.ebay.co.uk/itm/173863485953?ul_noapp=true&autorefresh=true
05-04-2019 04:45 PM
I got mine a week ago my claim was validated on 9th march
05-04-2019 04:50 PM
@Garymguk wrote:https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fulk%2Fitm%2F173863485953
£45
it's on auction with 4 days to go, where's face palm emoji when you need one
05-04-2019 04:55 PM
@Fudgy31 wrote:Cheeky bid put in for these. i'll win them too
https://www.ebay.co.uk/itm/173863485953?ul_noapp=true&autorefresh=true
I’m bidding too, what’s the max you have on them.
05-04-2019 04:57 PM - last edited 05-04-2019 05:26 PM by AndrewL ) in
@Fudgy31 wrote:
Good Afternoon
Thank you for your e-mail,
Unfortunately our system currently shows that we do not hold any outstanding deliveries for you. Until the item has been received by our courier team we are unable to confirm when you can expect a delivery on this. If you require any further updates please contact the issuer who may be able to advise as to when this is due for despatch to you. Please note that until the item has been received we are unable to confirm any alternative delivery options.
Kind Regards
Tia ******
Contact Centre Advisor
0333 241 0333DX Address: DX 500000, Northampton 30
Postal Address: PO Box 390, Northampton, NN3 6YG
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@Fudgy31 They will not hold any info until you get your confirmation, jeez oh man relax.
FGTH FYI
05-04-2019 05:04 PM
@Neros wrote:
@Garymguk wrote:https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fulk%2Fitm%2F173863485953
£45
it's on auction with 4 days to go, where's face palm emoji when you need one
And how long have you been waiting for Samsung?