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Has anyone received their buds yet? (UK)?

(Topic created on: 02-04-2019 04:51 PM)
1102 Views
ColonelPanicky
Explorer
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Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?

 

If so, please do advise and I'll PM you my number/ email address.

 

Anyone else in a similar situation?

 

Thanks!

1,345 REPLIES 1,345
Moondust
First Poster
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Got mine this morning

Stonebull
Student
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Yeah true. Had various problems with dx in past. So u can imagine how happy I was when I received the email stating there using them
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KitKatKhas
Apprentice
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Got mine today.

Claimed 10th March

Validated 12th March

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goodgey
Student
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Response from Samsung Customer services

 

Thank you for your email.

Unfortunately we will not be able to compare your case with any other case . However there might be slight delays on updating the Claim status on the website.

With regards your reward, we are aiming for your parcel to be dispatched by 12th April 2019 and we will notify you via email and text message once the parcel has left the fulfilment centre.

Should you have any other queries, please do not hesitate to contact us.

 

My order was validated on 13th March 2019

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Fudgy31
Pathfinder
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Black Earbuds?20190402_164550.jpg

Arwmjc
Student
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Do they need to be signed for or will they leave in porch?
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KitKatKhas
Apprentice
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I had to sign for mine
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KillYourIdols
Helping Hand
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@Fudgy31 wrote:

Black Earbuds?20190402_164550.jpg


Now you're playing the game! :winking-face: :face-with-tears-of-joy:

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Portems
Pioneer
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Oh blimey, don't get Colin involved!!!

Chippy1012
First Poster
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Yes got them today.

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