25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
02-04-2019 03:53 PM
Got mine this morning
02-04-2019 04:00 PM
02-04-2019 04:24 PM
Got mine today.
Claimed 10th March
Validated 12th March
02-04-2019 04:49 PM
Response from Samsung Customer services
Thank you for your email.
Unfortunately we will not be able to compare your case with any other case . However there might be slight delays on updating the Claim status on the website.
With regards your reward, we are aiming for your parcel to be dispatched by 12th April 2019 and we will notify you via email and text message once the parcel has left the fulfilment centre.
Should you have any other queries, please do not hesitate to contact us.
My order was validated on 13th March 2019
02-04-2019 04:51 PM
Black Earbuds?
02-04-2019 04:51 PM
02-04-2019 04:54 PM
02-04-2019 05:14 PM
@Fudgy31 wrote:Black Earbuds?
Now you're playing the game!
02-04-2019 05:15 PM - last edited 02-04-2019 05:16 PM
Oh blimey, don't get Colin involved!!!
02-04-2019 05:47 PM
Yes got them today.