25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
30-03-2019 09:14 AM
Mine was validated on 13th but no email yet tried to track it again but says not found. I contacted Samsung yesterday and they said everything is fine and will be sent within 30 days of validation.
30-03-2019 09:18 AM
Validated on 13th too and still waiting for email but happy to wait an extra day or two if it means getting a black pair
30-03-2019 09:20 AM
What makes you think you could get a black pair? 🤔
30-03-2019 10:28 AM
Some people on here have been informed they are getting black buds as white is out of stock
30-03-2019 03:51 PM
When checking your tracking page if it states it has been "validated' it means the information you have provided has been accepted. On the other hand if your tracking page states "processed" it means your buds are on the way to the courier or they have already received it. If that is the case you should receive an email from the courier (Usually DX) confirming a delivery date with a tracking number.
30-03-2019 05:28 PM
Just got home to find a DX card left in porch. Not happy 😞 not supposed to be delivered until Monday.
30-03-2019 06:00 PM
01-04-2019 09:05 AM
This morning the status of my claim changed from Validated to Processed.
Hopefully will be receiving an email from DX soon.
01-04-2019 09:33 AM
My phone is white. I dont want black, I want white to match my phone, saying that im still set to VALIDATED Agggghhhh
01-04-2019 09:52 AM
Mine are due today (Don't let me down DX) Looking forward to it. Seems to of been a long wait.