Hi. I received my S10 Plus last week. Like for many others, the new FP scanner is very poor in comparison to the excellent one on the S9 Plus
I've registered and re-registered multiple prints of the same thumb and finger . Still fails to recognise them. The only way it does work is for me to briefly lick my thumb, which is pretty gross when out and about I'm pretty sure if I swapped handsets (under 30 days) the new one will be just the same .
Truth be told is that I always struggled with my thumbs on the S6 and S7 Edge; too much wear and tear from lifting weights I suspect. Unlocking from the lock screen isn't a problem as I can facial recognition but it's more an issue with Samsung Pay and access to my Internet banking. I can use PINS, passwords etc but just not as convenient
So, keeping digits moist appears to be the trick...
I purchased some weeks ago a S10.
Fingerprint very hard to unlock (press more, many tries, etc.).
After I discovered that Samsung has added a poor protection (almost invisible) foil on the screen.
It's not a classic protection foil with a removing extension, it's instead like a poor man screen protector.
I removed the foil and the fingerprint works perfectly
With the last update software and without the increased sensitivity of touch.
If you still have the S10 take the original screen protector off and you'll find it works great,and I went to Verizon got a regular screen protector it's not the hard one that came with the phone and it still works good
Mine worked first day. Then I kept getting press harder, longer, or the 'cover entire sensor'. I've removed fingerprints and at this point i can't even reenter them because it tells me press harder....finger is blanched I'm pressing so hard. This is nonsense. I switched from iphone to samsung and I have to say....not happy😡
I actually saw that video and tried it. It also worked on and off for about a day, then stopped. Back to the press harder, cover entire sensor nonsense. Most of my logins on my iPhone were my fingerprint, so this has become an issue. Not real happy I switched right now🤦🏻♀️