Support

Open search

Galaxy S10 incoming calls not waking up my screen

Highlighted
Apprentice

Hello all, 

 

I'm quite satisfied with the new S10. However I'm running into a problem where my screen doesn't turn on when someone calls me. The ringtone will play, but the screen remains off. I have to turn on my screen (by pressing a button or double tapping the screen) to see who is calling me and to be able to answer the caller. 

This is actually quite annoying, but as of yet I'm unable to find the option to fix this. 

 

Can anyone help me out with this problem?

 

Regards, 

 

Daan

9 REPLIES 9
Apprentice

Bump for still no solution. 

Navigator

Yes I experience the same issue. Also on WhatsApp.

Apprentice

Still no solution...

Apprentice
same on my friend phone ...
New Member

I'm also having this issue. Anyone have any resolutions? Seems so ridiculous to not have any ability to see who is calling without unlocking the phone 

First Poster

Also have te same issue and when going to end calls have to unlock the phone. 

New Member

same problem with me

 

Explorer

Got the same problem on s10 plus

Explorer

I found an option under do not disturb which his full screen notifications which means if dnd is on you don't get the screen showing the call coming inScreenshot_20190701-064105_Settings.jpg