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Galaxy S10 Upgrade Program

First Poster

Mine still says already upgraded cannot upgrade??? 

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Apprentice
Hi
I have just encountered the same thing - apparently I have already upgraded!?!
Explorer

I sadly was successful in upgrading to S10 plus via new Credit Broker Klarna via site

However next day Samsung sent me official link with a £50 offer code X free Pods worth £138

Because I used my iniative and went direct before my formsf invitation I been ripped off nearly £200

Some Loyalty Program

Never again Samsung you've lost me.

 

TracyR Moderator
Moderator

Hey @Eric1812 

 

As long as you've pre-ordered through a participating retailer and meet the eligibility terms then you'll be eligible to claim the free Galaxy Buds, keep in mind that it's a redemption offer and it's not added at checkout. 

 

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Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

Apprentice

Has anyone had any word on whether we'll get a refund of the £50 if we put our pre-order through before receiving the email? I've emailed, but no response yet. 

Explorer

All the responses I've had via Twitter, phone calls and chat have all ended with a 'suck it up' attitude to the £50 off :/ think this will be my last on the upgrade programme 

Explorer

I suggest we all cxl the order we made under the right to cxl within period of days X reorder with the voucher code

Samsung really don't care about customers they care about revenue protection.

I've had nil response from Samsung.

The left and right parts of Samsung screwed up what was meant to be a genuine decent discount as turned into a kick in the pants for us keen customers upgrading 24hrs to soon in ignorance of the offer on its way....

First Poster

Hi 

Once i log in with my loan details it says its time to upgrade and next step is to choose my device but there is literally nothing else om the page apart from what i mentioned at start of message. Any idea how to get to the actual upgrade page? I tried the link but brings up same message.

 

Thanks

First Poster

Has anyone who had an S9 received the £50 discount code or was it just those who had the S9 Plus? Thanks.

Explorer

@Jamstar94 wrote:

Hi 

Once i log in with my loan details it says its time to upgrade and next step is to choose my device but there is literally nothing else om the page apart from what i mentioned at start of message. Any idea how to get to the actual upgrade page? I tried the link but brings up same message.

 

Thanks


I ended up having to use another browser. Should all be working now

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