Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Galaxy S10 Upgrade Program

(Topic created on: 22-02-2019 12:00 PM)
904 Views
sammyh25
Pioneer
Options

I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with.  I fully expect this won't go live until after the launch at 7pm UK time tonight.  However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login.  I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.

 

Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program?  Can you also check if you get similar errors when trying to login, or is it just me?

 

Thanks.

345 REPLIES 345
Colsy13
First Poster
Options

 

SmartSelect_20190222-113059_Gallery.jpg

 

0 Likes
Astrates
Pioneer
Options
I wonder what they count as an old upgrade haha
0 Likes
Trooper_96
Student
Options

In on the chat now asking about the same thing...I'll keep you guys posted

0 Likes
fbrzp
Student
Options

20190222_115524.jpg

 

0 Likes
fbrzp
Student
Options

20190222_115538.jpg

 

0 Likes
fbrzp
Student
Options

How very disappointing

0 Likes
MartJos
Explorer
Options

So 1st time upgrade only

0 Likes
Astrates
Pioneer
Options
And confusing...

Likely best checking the forums again at the time when trying to redeem so we can focus our inevitable complaints if we are unable to claim them. Least if we have something of a unified front we might see more traction.

Until then speaking to CSR seems to be 2 steps forward, 2 steps back and adding no clarity.
0 Likes
Krilmor
Journeyman
Options

So you get no money off, and no ear buds. May as well sell S9, pay off the finance and starting again to get the ear buds

Trooper_96
Student
Options

Yes seems to be first time upgrades only, which does not make sense and a massive blow to others.Screenshot_20190222-115557_Samsung Members.jpg

 

Screenshot_20190222-120051_Samsung Members.jpg

 

0 Likes