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Galaxy S10 Upgrade Program

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Explorer
I would maybe just wait untill tomorrow maybe it will be reset or something
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Navigator
I believe someone has advised previously its a known issue which should be sorted in due course but it would likely be best to contact the shop support just to be safe.
0330 7267 467
Expect a wait
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Apprentice

Very poor show on Samsungs part I would say. Surely you would make sure this was all set before your launch date.

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Navigator

@Gregrsv wrote:

Completed upgrade and then received email with £50 off code, in a queue now waiting to get it cancelled and re ordered with £50 off... hopefully🤞


Did you have any joy?

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First Poster

Still waiting in queue, 51mins now

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Navigator
I got through after about the same wait.

Advice I got was to contact Close Brothers (Klarna) to confirm I could seek agreement again then cancel and re-order.

For the sake of £2 a month I'm going to leave it.

I'll see if my fiance can use the code if not I'll just throw it on here for someone to try.
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Apprentice

So some people are getting a voucher and some arent it seems?

Any sort of rhyme or reason some may be getting it do we think?

 

Also some stating we will get ear buds, just claim through members app, others say we not getting at all?

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Explorer
Does it not knock the £50 off the deposit then? It's off the total amount?
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Navigator
It implies that it's from the monthly fee as the monthly amount stated is lower than what I was quoted at the time.

For the code it could be dependent on how long you've used the program potentially? I got the S7 Edge initially on the plan so it's been a few years...
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Explorer
Yeah off total. So mine was 849 instead of 899 but still 85 deposit i think i paid
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