Im confused. I went through the stages of selecting the s10 i want then the condition of my s9+.
But then it just takes you to the checkout and it looks like you have to open a new upgrade program?? It wants you to start another credit application? So i clicked out of it amd tried all over again but now it says ive already upgraded!
I've just had this as didn't want to open a new account so clicked out and now says I've upgraded but had no confirmation to say I have upgraded. Waiting on the phone at the moment.
From memory of previous times you essentially do start a new one.
They don't cancel off your previous agreement/loan until you've returned your old device.
Once returned and confirmed to be in order as described you'll be seperately contacted by loan team to advise that they've received payment in full for your old loan.
Ive just come off the pnone to a very helpfull european man. Basically saying not to worry as the upgrade lounge is still bugged and are still trying to fix. It will let some people in but it is not fixed which is why i think we are having issues actually upgrading our contract instead of opening a whole new one. The kind man said leave it till tomorrow morning and try again. The "your contract has been upgraded already" bit is a bug aparently. Guess ill have to wait and see or ill be calling them again tomorrow.