20-02-2019 10:59 AM
I've had the email prompting me to login to my upgrade program today to select the S10 model i want to go with. I fully expect this won't go live until after the launch at 7pm UK time tonight. However the only web address I can find for the upgrade program comes back with invalid loan number and/or surname when I try to login. I was just trying to get ahead of the game and check all was working before going for the upgrade later tonight.
Can anyone advise what the correct link is for the UK Galaxy mobile upgrade program? Can you also check if you get similar errors when trying to login, or is it just me?
Thanks.
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20-02-2019 09:49 PM
Getting the exact same issue... Has anyone managed to get an upgrade in the UK? Hoping maybe it's a demand issue and after the initial few hours of a rush they website will work normally!!!
20-02-2019 10:00 PM
20-02-2019 10:00 PM
Ive been trying to upgrade since 7pm GMT. Just says the same error as everyone else are having. Think im going to try again in the morning.
20-02-2019 10:01 PM
Yeah no joy for me either - must be overloaded
20-02-2019 10:03 PM
20-02-2019 10:14 PM
The reason right now it isn't working is because the Samsung pre-orders go available tomorrow.
They can be pre-ordered elsewhere but tomorrow the Upgrade program will be working.
20-02-2019 10:15 PM
Same issue here.
I enter my agreement number and proceed to the screen which simply says "upgrade". I click and get an issue with the page appearing offline.
20-02-2019 10:19 PM
21-02-2019 12:05 AM
Hello,
I been trying to find a link to jointhe upgrade program however i have been unable to do so.
The links directing to apply for it end up in "this page does not exist" on a samsung page, which is a big pity as i been a samsung customer for years now.
Is there any chance it will open again or how i can join in?
Kind regards,
Djan
21-02-2019 05:08 AM
I am still getting the error!! Can log in but after clicking upgrade here.......computer says no 😞
Any ideas when this will work??