Support

Open search

Galaxy S10+ Camera's Flash Goes Gray When Used

New Member

Have you noticed, or probably I have a particular problem with my S10+, while taking either a photo, or a video, while using the flash, the shoot appears all greyish and the quality seems blury and poor. I tried contacting Samsung and using Safe Mode but nothing works out.

2 REPLIES 2
Superuser I
Superuser I

If no case etc is hindering the camera it maybe an idea to take the phone to a Samsung Experience Store or Samsung Service Centre for a diagnostic.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

TracyR Moderator
Moderator

Have you done a Hardware test on your phone yet, @alex_kasabov ?

 

  • On your dial-pad type in *#0*#
  • Select Mega Cam for the back camera
  • Take a photo as you normally would.

Is the issue still there, if so, I'd suggest taking your phone to a Support Centre as @BandOfBrothers has suggested! 

 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

Top Liked Authors