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Galaxy S10+ Camera's Flash Goes Gray When Used

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First Poster

Have you noticed, or probably I have a particular problem with my S10+, while taking either a photo, or a video, while using the flash, the shoot appears all greyish and the quality seems blury and poor. I tried contacting Samsung and using Safe Mode but nothing works out.

1 ACCEPTED SOLUTION

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New Member

I FOUND OUT THE REASON FOR OUR PROBLEM. Camera protection (I bought it on amazon). After some time maybe it moved little bit or there was some air between phone surface and the foil. If anyone put camera foil protection on his phone and have this issue, just take it out and put new one properly. 

View solution in original post

4 REPLIES 4
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Superuser I
Superuser I

If no case etc is hindering the camera it maybe an idea to take the phone to a Samsung Experience Store or Samsung Service Centre for a diagnostic.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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Moderator
Moderator

Have you done a Hardware test on your phone yet, @alex_kasabov ?

 

  • On your dial-pad type in *#0*#
  • Select Mega Cam for the back camera
  • Take a photo as you normally would.

Is the issue still there, if so, I'd suggest taking your phone to a Support Centre as @BandOfBrothers has suggested! 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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New Member

I FOUND OUT THE REASON FOR OUR PROBLEM. Camera protection (I bought it on amazon). After some time maybe it moved little bit or there was some air between phone surface and the foil. If anyone put camera foil protection on his phone and have this issue, just take it out and put new one properly. 

View solution in original post

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First Poster

Exactly! I realised it about 8 months ago, but had totally forgotten to mention it in the comments section. Thank you for the thorough response!

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