Not sure how much faith I'd put into that date of fulfilment. Mine states "Sent for fulfilment 08/03/19 12:50:25" and I've not had anything yet. Don't mind the wait really, just be nice to get a bit more of a steer than 'within 30 days'
Still not heard anything regarding delivery here ether im guessing its going to be at the back end of them 30 days ive read on some us forums that people have been given 5+ weeks as a delivery date so as previous poster stated it could be even longer than 30 days
I have had a text message saying my claim is on hold as my evidence was not accepted, and that I should refer to my email for further instrcutions, however I havent had an email with any further instructions, and it has now been 3 days. Does anyone know how I can resubmit my evidence at all?
They said mine was on hold due to no logo on the proof of purchase... it's their email they sent me lol it says Samsung on it... just not the Samsung logo, so I replied with a blunt email and two days later got a message saying it had been approved!
Nightmare process but at the same time appreciate them reassessing without me having to go to the effort of scanning in and doing another proof of purchase
I am completely lost (and very angry), so I decided to search for help in the communities.
I've ordered my Galaxy S10 at 7th of March. It was delivered on week later but that's ok, I understand all this preorder thing being a bit crazy. Even though my clear case included into purchase was lost (and eventually delivered three weeks later after several conversations with support) - it's ok. Still works.
Where I am completely stuck is galaxy free buds promo:
Samsung team, I have a few questions:
Fellow community members, if you have any idea what to do next, please share an advice. It feels like I never got these buds…
I entered the promotion and received an email advising they would check my documents and let me know. It's now been seven days and I haven't heard anything (I have checked my spam folder folder). How long should I wait to hear....or is there an email address I can email to ask them to confirm my status?
Mine got validated on the 13th and thats what it said on the claim tracker, just had a look again and now it says processed and if i haven't recieved them yet they will be with me shortly. No email since validation so hopefully means they have been shipped