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Galaxy Buds Promotion Claim: FAQ's

First Poster

Looks like they are finally  shipping the buds my claim status has changed from validated to processed. 

 

"Your claim has been processed.

If you have not yet received your reward it will be with you shortly." 

 

First Poster

 

Screenshot_20190326-024546_Chrome.jpg

 

Apprentice

Same with mine, hopefully they arrive soon20190326_092635.jpg

 

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Pathfinder

Mine still says validated and this was on the 12th of March 2019. I wish they would get a shift on.  Has ANYONE received their buds yet?  Some of you are saying DX delivering today?

Pathfinder
Claim Summary - ****** Validated
Rewards
A summary of your completed rewards associated to this claim ID are listed below:

Reward Sent for fulfilment Quantity Sub-Total Postage Total
Galaxy Buds 14/03/2019 09:34:27 1 - - -
First Poster

I am incredibly angry!

 

I still have not heard anything about validation of my claim so I emailed Samsung Claims about it.   I got a message back saying they had sent a message saying I need more documents (I never got any message).   I ordered the S10+ 1TB from Orange on 26th February, well before the deadline of 7th March.  Orange ordered the phone but never emailed a confirmation for me but supplied a printed form with the details - one thing it didn´t have on this document, yep you guessed it....a date.   I went back to the shop the following day after reading the terms and conditions of the buds offer and enquired about this document not having a date, Orange said it was fine the document will be enough.  I sent this document and my invoice (which I recieved when I collected the phone) to Samsung and they are saying because the pre-order document has no date on it then I do not qualify.  Really?  I ordered the most expensive version of the phone well before the deadline and because Orange did not put a date on the "pre-reserva" document then they are not allowing me to claim?????  I am going to Orange shop tonight to see what they can do about it but I do find Orange incredibly unhelpful I do not hold out much hope.  I feel very cheated.   Even if Orange won´t do anything, surely the fact that the document I do have says "pre-reserva" shows I ordered it before it was released!   

Pathfinder

My initial claim was rejected too my friend,  I had to get a pre-order invoice from Vodafone showing the date the contract started.  Submitted it and bang validated.

 

you still have time to get your claim in.  Get the right document off Orange.

 

Good luck my friend

First Poster

Problem is, my Orange contract start date is over 5 years ago.....I never get my phone from Orange I buy my phones outright and just move the SIM card.   This is the first phone I bought with Orange to be paid for monthly (due to how expenisve it was) on my normal contract so I am not sure my contract will have a new date.   

Explorer

 


@DRodgers wrote:

Problem is, my Orange contract start date is over 5 years ago.....I never get my phone from Orange I buy my phones outright and just move the SIM card.   This is the first phone I bought with Orange to be paid for monthly (due to how expenisve it was) on my normal contract so I am not sure my contract will have a new date.   


No you can still claim my friend. Ask orange to send you an contract upgrade invoice or whatever they call it.

Troubleshooter

Yes you can still claim. Get back in touch with Orange and request the proper documents. 

Have a look at this page.

https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/pop-examples

 

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