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Firmware update s10 5g

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I've got s10 5g on Vodafone UK, my wife has got the same phone but on EE. Couple of days ago she received latest software update, I am still waiting for it. Is that normal and vary from network to network? 

Also under seetings-> software update, I cannot see an option "auto download on Wi-Fi", it is available on my wife's phone. 

Any ideas?

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Superuser I
Superuser I

Hi @Novak82 

 

With branded phones i.e phones that have been supplied by a network they have their own flavour of the software and CsC on them.

 

Networks prefer to test these firmwares before letting Samsung send them out to their branded phones to try and limit any clashes between the new firmware and their network services.

 

Vodafone UK has a firmware Statement which says they wont discuss schedules and provides further info on why here 》Firmware-Explained. 

 

Also as they use their own flavour of firmware then certain features may not be on the phone.

 

The Samsung Note 10+ the I'm using was bought directly from Samsung so the setting is on mine.

 

Screenshot_20200318-050412_Settings.jpg

 

 

It might be worth popping into a Vodafone Highstreet Store and take a look at their working retail demo models to see if the setting is on them !

 

However you can obviously still manually check for software updates in the phones settings section.

 

And you can try the Samsung Smartswitch software to see if it will update that way.

 

Updates are sent out in waves dependant on serial and build numbers and timescales can differ to wether the phone is branded or unbranded.

 

I wish you all the best with this situation. 

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

1 REPLY 1
Highlighted
Superuser I
Superuser I

Hi @Novak82 

 

With branded phones i.e phones that have been supplied by a network they have their own flavour of the software and CsC on them.

 

Networks prefer to test these firmwares before letting Samsung send them out to their branded phones to try and limit any clashes between the new firmware and their network services.

 

Vodafone UK has a firmware Statement which says they wont discuss schedules and provides further info on why here 》Firmware-Explained. 

 

Also as they use their own flavour of firmware then certain features may not be on the phone.

 

The Samsung Note 10+ the I'm using was bought directly from Samsung so the setting is on mine.

 

Screenshot_20200318-050412_Settings.jpg

 

 

It might be worth popping into a Vodafone Highstreet Store and take a look at their working retail demo models to see if the setting is on them !

 

However you can obviously still manually check for software updates in the phones settings section.

 

And you can try the Samsung Smartswitch software to see if it will update that way.

 

Updates are sent out in waves dependant on serial and build numbers and timescales can differ to wether the phone is branded or unbranded.

 

I wish you all the best with this situation. 

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

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