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Finger scanner stops working

Apprentice

At least twice a day the finger scanner stops working, the icon isnt on the screen and I'm asked (for security) to enter my password,  is this a fault ? I cant see it being a security feature because it is so inconvenient.

https://drive.google.com/file/d/10_WvGTvyTebYMnTSI2C2KTxi78B0q7nh/view?usp=drivesdk

3 REPLIES 3
Superuser I
Superuser I

Do you have a screen protector fitted ?

 

Also a Samsung Experience Store or Samsung Service Centre can run a diagnostic test.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

No there is no screen protector on, it will just stop working maybe twice a day,  as soon as I put my password in and lock the phone the finger scanner works again.

Superuser I
Superuser I

That's not good @Daviek28 

 

 

If this was my phone I'd try......

 

  • Deleting the fingerprints and start again.
  • Put the phone in Safe Mode which disables the downloaded apps and then see what happens.
  • As a very very last resort back up and factory reset.
  • Ask a Samsung Experience Store or Samsung Service Centre to take a look.

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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