You may want to use the contact link to chase them. I can't confirm but when I queried changing the delivery address due to an office move they responded the next day saying they'd despatched mine.
Hope this is useful and you get yours soon!
Yes, but I may be becasue I queried it. I wanted to change the delivery address to I used the contact form, they responded the next day to tell me they despatched them.
Hope this is useful.
So you sent an email to samsung and asked them to change the delivery adress, and the next day they dispatched your earbuds?
Yes. Used their contact form to find out if they planned to despatch after the 12th, they responded to let me know they were despatching on 4th, they arrived next day. I bought the phone on 6th March and was delivered on release day (11th) and I made the claim for the buds the same day through the app.