I preordered with my upgrade through vodafone i claimed on friday i uploaded a screen shot if my upgrade confirmation which clearly shows the date i upgraded the fone an everything as thats all i have to show i preordered it. Samsung just messaged sayin this isnt a valid proof of purchase so what am i supposed to provide
I called them today and they took care of it and will be sending an email to the validation team so I should hear something tomorrow hopefully since they overlooked my preorder date
The ones who have had their claim accepted, when did you do the claim ? Mine went on about 9pm on Friday night and not had an update yet, and the tracker still just says claim received.