it's not fair to repair a phone that has just been bought, but if they do not want to exchange it and give you a new one I think that you do not have too much other choices apart from fixing it
Hello all, I have the same problem. I prordered a note9 via Samsung uk. and got it on 24 August. First reported on 3 Oct. It has been confirmed by Samsung Manchester repair centre this week. The camera is faulty. Been calling customer services, the only solution that Samsung offered is repair. This is not a one off incident and I have googled online, several people have the same issues. Who will want to spend £1100 on a flagship phone and have it repaired. Its only 6 weeks old. The phone hasn't got a satisfactory quality. If I don't get a brand new replacement or a refund from samsung, I will contact my credit card company for a refund under uk section 75. It's a really bad experience and very poor customer service.
So I went to different Costco warehouses, different AT&T centers and tested the displays.
I even swapped out for a new phone since I get 90 day policy thru Costco. This new phone is a little better but still kind of does it.
All displays have focus grainy screen issue based on my tests
I hope it's a software issue. Waiting for the October update which supposedly contains camera update too.
NEVER had these problems with my other Samsung galaxy phones... VERY DISAPPOINTED so far!
I got my note 9 on release day. Noticed the issue with the zoom a few weeks after. I have not hard reset the phone but, i just finished the camera update and the issue still there :/